About Me

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Martina Mancuso

A curious, people-oriented person who is constantly learning and growing

«As you set out for Ithaka hope your road is a long one, full of adventure, full of discovery.»

Passionate about communication in all its forms — from coding to interpersonal relationships. Deeply interested in personal growth and psychology, I believe in the power of words like "please" and "thank you".

A communication professional with a strong customer-focused mindset, I bring a multidisciplinary background spanning healthcare, banking, and digital development. Over the years, I have gained solid experience in customer service and front-office roles, working closely with people in complex and sensitive contexts.

From five years as a banking customer consultant to my current role as a medical desk officer, I have developed strong communication, organizational, and problem-solving skills, always aiming to deliver a positive and human-centered user experience.

Alongside this people-oriented career path, I have cultivated a strong interest in the digital world. After completing a full-stack development course, I briefly worked as a junior web developer, gaining hands-on experience with web technologies and digital tools.

What motivates me most is working in environments where communication, technology, and human experience come together. Always eager to learn and grow, I am open to new opportunities and meaningful challenges.

Feel free to reach out — I would love to connect and exchange ideas!

Tech Skills

  • starMain programming languages (HTML, CSS, JS)
  • starOffice Suite (Word, Excel, Power Point)
  • starBMC Remedy (Ticket Management)
  • starGoogle Dialogflow (Chatbot Management)
  • starDraw.io (Chatbot Management)

Soft Skills

  • starTime Management
  • starProblem Solving
  • starTeam Worker

Hobbies

  • starTechnology
  • starReading
  • starWriting

Experiences

Full-Stack Developer @ Develhope

  • starDevelopment of a Finance platform
  • starDesign and development of a Gaming portal
  • starHuman Development sessions

AI Chatbot Analyst @ UniCredit

  • starConversations analysis and testing
  • starChatbot intents design and maintenance
  • starData extraction and reporting

Customer Care & Sales Specialist @ UniCredit

  • starCustomer problems solving
  • starCustomer needs interception
  • starTeam working

Education

Develhope

  • starDaily live coding sessions and exercises
  • starGroup projects using Agile methodology
  • starSelf-study autonomy (Flipped Classroom learning methodology)

Università di Pisa

  • starPostgraduate Master Course in Marketing Management

Università di Milano

  • starMaster's Degree in Communication Theories

Università di Palermo

  • starBachelor's Degree in Communication for Media and Institutions